The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. 9.5 Only one name change is permitted per reservation. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. The charge appeared on my credit card within two days.I cancelled it in early February. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. In most hotels, the minimum check-in age is 18 years and above. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. Limited-Time Online Offer: 30,000 Bonus Points. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. I'd keep trying if you are in the right time frames for 100% reimbursement! This applies to children and babies. more. Box 2, Ocho Rios, Mailing Address: P.O. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. Representatives are available seven days a week from 7 AM 11 PM EST. Flight timings shown by us on the Website are for guidance only and may change. Pay for Wedding (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. Are Adventures by Disney Private Adventures Worth It? Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. There are two ways to contact Sandals customer service via email. B. Please note that whilst we try hard to meet the needs of every individual, Beaches Negril, Sandals Regency La Toc, Sandals Grenada and Sandals Ochi are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. We can help you cancel your reservation at Sandal Resorts and get your refund. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. The number is 1-888-SANDALS (726-3257). Any such notice of cancellation must be given by the Lead Name on the booking. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. As a member of ABTA, you may be able to bring your complaint through ABTAs independent Alternative Dispute Resolution (ADR) Scheme. You should read the Terms carefully before you book to see how they affect your specific travel arrangements. There is also a limit of 25,000 per booking. We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. We provide this information on your accommodation voucher so do ensure you keep this to hand. Save. All costs incurred in obtaining such documentation must be paid by you. Our contact details are available in section 2 of this policy. From: Higgins, Paul. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. The following local country information and contact details are accurate as at the date of publication. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Each resort has its own unique address, and you can find the address for a specific resort in the text above. The resulting paper trail may come in handy if you need to sue the resort to get your refund. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. (c) due to Unavoidable and Extraordinary Circumstances. Your booking confirmation will show the latest planned flight timings. Schenectedy, NY 12303. You will be entitled to ask for a breakdown of these administrative expenses. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. Sandals offers a customer service hotline for guests and travel agents to make reservations, ask questions about existing reservations, or make changes to existing reservations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Be persistent!!! If you dont, we reserve the right to treat your booking as cancelled. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. You can request a Sandals representative to call you back or send you an email response. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). 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